IxN2X: Support
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IxN2X Support Tools
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Software & Licensing
Download the latest IxN2X releases
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License Redemption
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Hardware Orders -Ixia ships IxN2X hardware orders with product licenses and support entitlements pre-installed. Customers receive certificate documents and license files via email and printed certificate documents along with the hardware shipment. Please store these for safekeeping. They are for reference purposes only.
Software-Only Orders - Ixia fulfills these orders by emailing certificate documents and license files, and mailing printed certificate documents. Prior to key generation at the factory, customers will be contacted to identify which software products are to be associated with specific controller system IDs. The customer will install the license files on the identified controllers via the IxN2X License Manager function. Instructions for this process can be found here: Ixia License Install(105.43 KB
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Activate your IxN2X Software and Support Agreement (SSA)
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Activate your SSA - Ixia Order Number or Certificate Number
If you purchased your SSA from Ixia, you will receive your SSA support entitlement via email. This key will be associated with the controller system ID you specified when the quotation was prepared. You will install the support using the IxN2X License Manager. Instructions for this process can be found here: Ixia Entitlement Install (69.35 KB
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If you would like to purchase an SSA for your IxN2X system, please contact your local Ixia representative for assistance.
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License Transfer
If you want to transfer a permanent license from one controller to another controller, please contact IxN2X Support for assistance.
Resources
Register as a IxN2X Customer
- Scripts, Utilities & More - This page provides a number of tools that are available to help use and troubleshoot the IxN2X products.
- Product Release Notes
- FAQs - The IxN2X FAQs are now fully searchable and comprehensive. For the most up to date product knowledge, check the IxN2X FAQs.
- Manuals and online help - IxN2X manuals and online help are available on the IxN2X Controller. If you are having problems with your controller, you can download the help files here.
Contact Support
All Ixia regional support centers operate during local office hours. The regional support centers will typically ask for the following information to help them solve the issue:
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To get in touch with your local support center please click on the following link: http://www.ixiacom.com/support/index.php
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