IP Service Verification & Customer QoE Measurement

Ixia's IxRave Solution has been selected as a winner of the 2008 IPTV Excellence Award from INTERNET TELEPHONY magazine! IxRave has a unique approach in the market for verifying IPTV Services remotely and isolating problems quickly without rolling trucks. IxRave was selected as it has demonstrated significant improvements in our customer’s business operations after deployment.

The convergence of voice, video, and data traffic has propelled broadband Internet connections into the home and displaced dedicated connections in the enterprise. Service providers must roll out new and more complex multiplay services while ensuring a high level of customer quality of experience (QoE), or lose business through churn – all while controlling CapEx and OpEx.

Ixia's IxRave, recognized by Frost & Sullivan as the market leader for triple play test and monitoring systems in 2009, provides centralized and cost-effective layer 2 through 7 active monitoring and troubleshooting for service providers and large IP enterprises, including most:

• IP service types (data, VoIP, IPTV, L3VPN),
• Network types (DSL, FTTx, Cable/MSO, MPLS, Ethernet backhaul),
• Service life cycle (service activation to proactive monitoring to fault isolation), and
• Demarcation points (customer premise to network edge to the service delivery platform) across all subscriber paths.

IxRave builds upon Ixia's recognized technical leadership and proven test products for routers, switches and integrated multiplay systems. IxRave proactively verifies the full service lifecycle, including new service activation, active monitoring, fault isolation, and SLA assurance. This low-cost solution uses a combination of an integrated test engine, embedded software agents, and inexpensive test appliances to achieve broad network test coverage on a carrier-grade scale. It integrates seamlessly with existing systems – such as network operations support systems (OSS) -- so that even tier-one helpdesk agents can resolve customer issues.

IxRave's unique architecture empowers a "save as you grow" model, and guarantees modest start-up investment, quick ROI, and predictable growth requirements as your network coverage expands.

The following IxRave solution bundles are available

IxRave Carrier Multiplay

• Active service assurance for multiplay services, including voice, video and data
• End-to-end verification and QoE monitoring, including transport, network and service layers
• IPTV channel-change time measurements
• Actively verifies subscriber service quality
• Authenticates customer connections

IxRave Enterprise Services

• Provides 24x7 monitoring of enterprise core network and VPN services
• Complete end-to-end solution
• Measures QoS at both the network and service layers
• Enables fast fault isolation to find problems before the customer

IxRave MSO Multiplay

• Assures service quality for cable networks, including voice services
• Automated or on-demand non-intrusive test calls to all subscribers
• QoE analysis of all subscriber calls
• Uncovers possible issues before the subscriber is impacted
• Displays network and subscriber status on intuitive maps

IxRave Mobile Services

• Service assurance for voice and data backhaul networks
• Supports backhaul convergence and evolution
• Service assurance for IP MSCs in the core network
• Supports advanced services
• Prepares the network for ALL-IP 4G technologies

An Ixia sales agent can demonstrate how IxRave's quick ROI reduces OpEx for new IP services using our ROI calculator -- click here for more information.

IxRave for Live Network Service Verification and Troubleshooting  (00:02:29) - February, 2008

How the IxRave product can be used by service providers to actively test consumer and business services.

White Paper

• IP Service Verification (3.12 MB ) - this white paper details the requirements that carriers and service providers have for rolling out and troubleshooting new converged voice, video and data services.
• Active Quality of Experience Verification for Multiplay Services with IxRave (2.77 MB ) - this white paper address how IxRave meets the challenges and needs faced by providers when deploying multiplay services.

Brochures

• IP Service Verification (2.02 MB ) - this brochure details the need for active IP service verification and the manner in which Ixia's IxRave aids service providers in measuring SLAs and finding and fixing problems quickly.
• Ixia Platform (1.23 MB ) - the Ixia chassis and load modules used to generate line-rate traffic and capture results.
• XR1000/100 for IP Service Verification (263.81 KB ) - this brochure describes the use of Ixia's XR100/XR1000 test appliances.

Data Sheets

• XR100 Integrated Hardware Endpoint Appliance - Describes the use and functions of Ixia's XR100 probe.
• XR1000 Integrated Hardware Endpoint Appliance - Describes the use and functions of Ixia’s XR1000 probe.

Case Study

• Bell Canada's Sympatico xDSL Network (226.74 KB ) - describes how Bell Canada turned a spiraling maintenance problem into multi-million dollar savings through the use of IxRave. Bell Canada's ROI on its investment in IxRave was 8 months, largely due to the elimination of unnecessary truck rolls.
• Buckeye Cable Systems Case Study (143.03 KB ) - describes how Buckeye deployed the IxRave MSO Multiplay solution to provide visibility into the QoS for all their residential voice customers, proactive detection of customer issues and the ability to pinpoint an area of failure in the network.

Ixia can provide an ROI Analysis for Carriers and Service Providers who would like to see how IxRave can help them reduce Operational Expenses for new IP Services. Click here to have an Ixia sales person demonstrate the ROI Calculator.

Ixia Platform (Chassis/Load Modules) - the Ixia chassis and load modules used to generate line-rate traffic and capture results.

Press Releases

• October 13, 2009 - Ixia to Demonstrate Innovations in IP Testing at Futurecom 2009

  São Paulo, Brazil. October 13, 2009 – Ixia today announced that it will demonstrate significant advances in test technology at Futurecom 2009. With R&D resources located throughout the world, Ixia is a test industry leader, developing...

• September 7, 2009 - Telekom Slovenije Delivers High Quality Multiplay

  Paris, France September 7, 2009 – Ixia today announced that Telekom Slovenije has begun deployment of Ixia’s IxRave service verification solution to comprehensively verify and manage the customer quality of experience (QoE) of its multipla...

• September 25, 2008 - Ixia Introduces World's First Probeless Voice and IPTV Service Verification System

  CALABASAS, Calif. – (Sept. 25, 2008) – Ixia (NASDAQ: XXIA), a leading, global provider of IP performance test systems, today announced the release of IxRave™ Voice, an enhancement of its IxRave service verification system that enable...

• September 25, 2008 - Extreme Networks and Ixia Work Together to Speed Service Provider Network Troubleshooting

  SANTA CLARA and CALABASAS, Calif. – Sept. 25, 2008 – Extreme Networks, Inc. (NASDAQ: EXTR), a leading provider of Ethernet networking solutions, and Ixia (NASDAQ: XXIA), a leading, global provider of IP performance test systems, today anno...

• June 2, 2008 - Telenor Deploys Ixia Service Verification Platform to Guarantee Quality IP-Based Services for Scandinavian Business Customers

  CALABASAS, Calif.--Ixia (NASDAQ:XXIA), a leading global provider of IP performance test systems, today announced that Telenor (OSE:TEL), a major telecommunications services provider headquartered in Norway, has deployed Ixia’s IxRave™ IP s...

• March 19, 2008 - Thus PLC Chooses Ixia to Provide Remote Service verification of L3 VPN Network and Services

  CALABASAS, Calif. — (March 19, 2008) — Ixia (Nasdaq: XXIA), a leading, global provider of IP performance testsystems, today announced that THUS plc, a UK-focused business telecommunications company, has deployed Ixia’s IxRave^TM<...

• March 12, 2008 - Ixia Launches End-to-end Remote Quality of Experience and Service Validation Platform for Triple Play

  CALABASAS, Calif. - (March 12, 2008) - Ixia (NASDAQ: XXIA), a leading global provider of IP performance test systems, today launched IxRave™, a patent-pending end-to-end remote Quality of Experience (QoE) and service validation platform. IxRave ...

News Coverage

• March 21, 2008 - Ixia Moves IPTV Testing Into Active Phase
• March 21, 2008 - THUS plc taps Ixia for remote service verification
• March 19, 2008 - Ixia Unveils IxRave
• March 19, 2008 - What's New at Spring VON 2008