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IP Service Verification & Customer QoE Measurement

Ixia's IxRave Solution has been selected as a winner of the 2008 IPTV Excellence Award from INTERNET TELEPHONY magazine!

IxRave has a unique approach in the market for verifying IPTV Services remotely and isolating problems quickly without rolling trucks. IxRave was selected as it has demonstrated significant improvements in our customer’s business operations after deployment.

The convergence of voice, video, and data traffic has propelled broadband Internet connections into the home and displaced dedicated connections in the enterprise. Service providers must roll out new and more complex multiplay services while ensuring a high level of customer quality of experience (QoE), or lose business through churn – all while controlling CapEx and OpEx.

Ixia's IxRave, recognized by Frost & Sullivan as the market leader for triple play test and monitoring systems in 2009, provides centralized and cost-effective layer 2 through 7 active monitoring and troubleshooting for service providers and large IP enterprises, including most:

IP service types (data, VoIP, IPTV, L3VPN),
Network types (DSL, FTTx, Cable/MSO, MPLS, Ethernet backhaul),
Service life cycle (service activation to proactive monitoring to fault isolation), and
Demarcation points (customer premise to network edge to the service delivery platform) across all subscriber paths.

IxRave builds upon Ixia's recognized technical leadership and proven test products for routers, switches and integrated multiplay systems. IxRave proactively verifies the full service lifecycle, including new service activation, active monitoring, fault isolation, and SLA assurance. This low-cost solution uses a combination of an integrated test engine, embedded software agents, and inexpensive test appliances to achieve broad network test coverage on a carrier-grade scale. It integrates seamlessly with existing systems – such as network operations support systems (OSS) -- so that even tier-one helpdesk agents can resolve customer issues.

IxRave's unique architecture empowers a “save as you grow” model, and guarantees modest start-up investment, quick ROI, and predictable growth requirements as your network coverage expands.

The following IxRave solution bundles are available

IxRave Carrier Multiplay

Active service assurance for multiplay services, including voice, video and data
End-to-end verification and QoE monitoring, including transport, network and service layers
IPTV channel-change time measurements
Actively verifies subscriber service quality
Authenticates customer connections

IxRave Enterprise Services

Provides 24x7 monitoring of enterprise core network and VPN services
Complete end-to-end solution
Measures QoS at both the network and service layers
Enables fast fault isolation to find problems before the customer

IxRave MSO Multiplay

Assures service quality for cable networks, including voice services
Automated or on-demand non-intrusive test calls to all subscribers
QoE analysis of all subscriber calls
Uncovers possible issues before the subscriber is impacted
Displays network and subscriber status on intuitive maps

IxRave Mobile Services

Service assurance for voice and data backhaul networks
Supports backhaul convergence and evolution
Service assurance for IP MSCs in the core network
Supports advanced services
Prepares the network for ALL-IP 4G technologies

An Ixia sales agent can demonstrate how IxRave's quick ROI reduces OpEx for new IP services using our ROI calculator -- click here for more information.

Ixia TV

IxRave for Live Network Service Verification and Troubleshooting (00:02:29) - February, 2008

How the IxRave product can be used by service providers to actively test consumer and business services.

White Paper

IP Service Verification (3.12 MB ) - this white paper details the requirements that carriers and service providers have for rolling out and troubleshooting new converged voice, video and data services.
Active Quality of Experience Verification for Multiplay Services with IxRave (2.77 MB ) - this white paper address how IxRave meets the challenges and needs faced by providers when deploying multiplay services.

Brochures

IP Service Verification (2.02 MB ) - this brochure details the need for active IP service verification and the manner in which Ixia's IxRave aids service providers in measuring SLAs and finding and fixing problems quickly.
Ixia Platform (1.22 MB ) - the Ixia chassis and load modules used to generate line-rate traffic and capture results.
XR1000/100 for IP Service Verification (263.81 KB ) - this brochure describes the use of Ixia's XR100/XR1000 test appliances.

Case Study

Bell Canada's Sympatico xDSL Network (234.35 KB ) - describes how Bell Canada turned a spiraling maintenance problem into multi-million dollar savings through the use of IxRave. Bell Canada's ROI on its investment in IxRave was 8 months, largely due to the elimination of unnecessary truck rolls.
Buckeye Cable Systems Case Study (143.03 KB ) - describes how Buckeye deployed the IxRave MSO Multiplay solution to provide visibility into the QoS for all their residential voice customers, proactive detection of customer issues and the ability to pinpoint an area of failure in the network.

Ixia can provide an ROI Analysis for Carriers and Service Providers who would like to see how IxRave can help them reduce Operational Expenses for new IP Services. Click here to have an Ixia sales person demonstrate the ROI Calculator.