Better WFH for Execs and Key Employees
Remember last year (seems so very long ago) when VC Shekhar Kirani displaced the term rockstar developer with his meme-tastic “10x Engineer”?
For a while, Twitter and other social networks were on fire with 10x this and 10x that. Regardless of whether you actually figured out how to get these semi-mythical beasts to work for and stay at your disruptive startup, it is true that on any team there are star players, people that get stuff done in volume and quantity beyond their peers. Maybe they aren’t individual contributors who crank out 10x the volume, maybe instead they are, like AWACs or F-35s, powerful force multipliers who via their ability to share information help the group as a whole get more from each of the individual components that form that group.
Regardless of whether you have 10x engineers or force multipliers, there are some people on your team that you need. They are in the critical path and if they are not there or take a productivity hit then you really feel the impact.
With the massive increase in WFH recently, many systems that IT is responsible for (and many that they don’t own but still get blamed for) are under strain. In some cases unprecedented strain. Additionally, many of your employees are also under strain. Some may be used to working from home, but for others this is a new experience and they may be facing challenges with their new environment, both physical (think improvised workspaces) and technical (don’t have the right cable to connect this laptop to that monitor). In many cases, there may be aspects of the physical environment (improvised desk, bad ergonomics) that are OK for a few minutes a day to do some quick emails before bed that become hugely problematic with longer hours in the long term.
And then we have the execs…
Good execs tend to be motivated, driven and are often demanding. Which leads to one of the less fun challenges I had in the past as an enterprise IT guy. We had a sales VP who for some reason was forced to work from home for some time. This was OK except that he was having some connectivity issues that he was having trouble describing and because I had no idea what was really happening (nor access to his home network) I was unable to help, which as you might imagine did not go over well with the driven Sales VP. I even offered to come look at things in person in his home, but he didn’t want that either. Tough positon for IT to be in.
What if IT had the ability to gather dynamic network intelligence, not only from its own on-prem network, but also from the homes of high value WFH users? What if this could be accomplished not on a device by device basis using software agents for each endpoint but rather what if you could send a small piece of hardware about the size of a paperback book that would install in minutes yet give you the ability to measure connection speed between your site and the remote office as well as that link’s ability to support VOIP (yes, with MOS scores!) and streaming video? What if you could proactively measure and track over time these key metrics?
Here is a chance for IT to get ahead of the curve with Hawkeye – our network performance monitoring system, which is available in both cloud and on-prem editions. Hawkeye works with our IxProbe, that paperback book sized hardware endpoint that goes between the cable modem and WiFi router. Install is simple – open the box, plug in the power supply, RJ-45 in, RJ-45 out and boom, you are up and running.
Every org has high fliers and high performers and every IT group runs into challenges with remote access that have traditionally been hard to address. Now for less than the cost of a mid-range laptop, you can get real visibility into network connectivity status and performance for your key WFH users.
Thanks for reading.