Q. I filled out the entry form at makeover.ixiacom.com. Am I automatically entered for the giveaways?
A. Not yet! Make sure you confirm your entry by clicking the link we sent to the email address you provided to be eligible for the giveaways.

Q. Why didn’t I receive an entry validation email?
A. First, check your junk/spam folder to make sure you never received it. If you still haven’t found the validation email, ensure you typed your email address correctly on your entry. 

Q. How often can I enter?
A. Once from October 15, 2019–December 1, 2019, and once per day during the event period, December 2–13, 2019.

Q. What time does the “day” reset, so I can enter again for the following day?
A. 12:00 AM, Pacific Time Zone (UTC-8)

Q. Do I have to enter every day to be eligible for that day’s drawing?
A. No, all valid entries for the duration of the entry period are included in each day’s drawing.

Q. I think I accidentally entered twice in one day! Am I disqualified?
A. We screen all winners after drawing their names to make sure they were following the rules. We will be reasonable and give people the benefit of the doubt (at our discretion).

Q. My name was drawn as a winner, why haven’t I heard anything from you yet?
A. If it’s been 10 business days and we haven’t contacted you using the contact information you provided on the entry form, someone with an identical name was drawn. Sorry!

Q. Is the drawing actually random? How are you making sure it’s actually random?
A. Yes, it is a random drawing. We use a third-party tool for winner selection that we have determined to be sufficiently random.

Q. My question wasn’t answered, how do I contact you?
A. The best way to quickly get in touch with us to reach out to us at  www.ixiacom.com/contact/info.

Q: Why isn't my country included?
A: We work hard to include as many countries as possible, but we must remain compliant to local laws and regulations.

Q: If my country isn’t listed in the terms and conditions, can I still win?
A: No, unfortunately the sweepstakes is limited to the countries listed in The Network Makeover Terms & Conditions.

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