Privacy Policy

This privacy policy (this “Privacy Policy”) describes the privacy practices of Ixia and its worldwide affiliates and subsidiaries (collectively referred to as “Ixia,” “our,” “us,” or “we”), with respect to Personal Data or other information that has been obtained by Ixia through our website available at, or any other website owned and operated by Ixia (the “Site”) or any other way. Your visit to the Site and your use of any of the services or features we provide is subject to our Terms of Use of which this Privacy Policy is part. This Privacy Policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be used, shared, or processed by us, and the safeguards we have in place to protect Personal Data.

This Privacy Policy may change from time to time, so please check back periodically. Any changes we may make to our Privacy Policy in the future will be posted on this page and will be effective upon posting. Please check back frequently to see any updates or changes to our Privacy Policy.

Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it. By visiting this Site, you are freely accepting and consenting to the practices in this Privacy Policy. You may withdraw your consent at any time and for any reason with effect to future data processing by contacting use at the address listed below in the Section titled “Contact”. Without your consent, Ixia will use Personal Data, only insofar as such processing is permitted by applicable law (e.g., for the performance of a contract between Ixia and you) or where such processing is necessary for compliance with a legal obligation to which Ixia is subject.

  1. Personal Data Collection. “Personal Data" refers to information that is connected to you, and may include your name, addresses, telephone number, email addresses, user name, password, and other specific information such as your organization’s employees or contacts at your customers, partners, or suppliers.
    • Personal Data we collect from you.
      • Personal Data you give to us. You may give us Personal Data by filling in forms on our Site or by corresponding with us by telephone, e-mail, or otherwise.
      • Information we collect about you. With regard to each of your visits to our Site, we use the following technologies to automatically collect information about you:
    • Cookies: these are small bits of information that are placed on the hard drive of your device. Cookies remember information about your activities on the Site and your preferences in order to make your visits to our Site more enjoyable and valuable to you by providing a customized experience. If you have chosen to disable cookies on your browser, some of the functionality of our Site may be lost. Certain of our web pages require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
    • Flash Cookies (also called Local Shared Objects or "LSOs"): these are data files similar to cookies except that they can store more complex data. Flash Cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
    • Web beacons, clear pixels, or pixel tags: these are small graphic images on a web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
    • Web server logs: these are records of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you to a web page on our Site. The web server log may also record information about your browser, such as your IP address and the cookies set on your browser by the server.
      • Personal Data we receive from other sources. We are also working closing with third parties (which may include, for example, public databases, joint marketing partners, social media platforms, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, and other third parties) and may receive information about you from them. Each Ixia Site has a specific purpose and has its own characteristics. If additional Personal Data collections are necessary for a specific Ixia website, you will be so informed on the Site.
  1. Use of Personal Data. The following paragraphs describe how Ixia may use your Personal Data.
    • Fulfilling your requests. If you request something from Ixia, for example, a product or service, a call back, or specific marketing materials, we will use the Personal Data you provide to fulfil your request. To help us do this, we may share Personal Data with others, for instance, Ixia's business partners, financial institutions, shipping companies, or customs authorities involved in fulfilling your request.
    • Website use. We may use Personal Data we collect about you to improve the content of our Site and provide you with a personalized experience on our Site, such as providing you with content in which you may be interested and making navigation on our sites easier. The Site can include hyperlinks to third party websites. Ixia does not control these websites and thus may not be held responsible for their practices relating to the confidentiality and security of your Personal Data. We invite you to review those websites' privacy policies before using them or providing them with your Personal Data.
    • Providing technical support. We may use your Personal Data to provide support for products or services you have obtained from us, such as notifying you of a product update or fix.
    • The Personal Data you provide to Ixia, as well as the Personal Data we have collected about you indirectly through third parties, may be used by Ixia for marketing purposes. If such information includes your email address, postal address or telephone number, you may receive periodic emails, postal mailings or telephone (if you have explicitly agreed thereto) contact from us with information on new Ixia products and services, Ixia upcoming events or other Ixia marketing information. If you do not wish to be contacted for such marketing, please let us know at the contact details provided below in the Section titled “Contact”.
    • Information of business partners. If you represent an Ixia business partner (including a customer, supplier, etc.), we may use Personal Data provided to Ixia to administer and develop our business relationship with you, the business partner you represent, and Ixia business partners generally. We may also contact you as part of customer satisfaction surveys or for market research purposes, as well as use the information in connection with entering into or performing transactions with you, unless you have told us not to.
    • Information we receive from other sources. We may combine Personal Data with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  2. Disclosure of Personal Data. Ixia may share Personal Data with selected third parties including:
    • Within our company. We may share personal Data with any member within our group.
    • Service providers. From time to time, we retain the services of third party companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. We may share Personal Data with selected third parties including (but not limited to):
      • Financial institutions, shipping companies, customs authorities, joint marketing partners, social media platforms, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g., in order to process your order including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data). These companies or individuals may be provided with access to Personal Data in order to fulfil their function but may not use such information for any other purpose.
      • Advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others.
      • Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
    • Business transaction. In the event that we sell or buy any business or assets, in which case we may disclose Personal Data to the prospective seller or buyer of such business or assets. If Ixia or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
    • Duty to disclose. If we are under a duty to disclose or share Personal Data in order to comply with the law or any legal obligation; or in order to enforce or apply our Terms of Use and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and law enforcement for the purposes of fraud protection and credit risk reduction.
    • To provide Personal Data and services to our customers. This includes reporting to customers that license Ixia products information about the individuals that they authorize to utilize their licenses, as well as those individuals' usage patterns and aggregate information.
  3. International Transfers of Personal Data. Ixia is a global company with business processes, management structures, and technical systems that cross borders. The Personal Data that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected. This may include transfers outside of United States and into the European Economic Area ("EEA"). It may also be processed by staff working outside of the United States who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Personal Data is treated securely and in accordance with this Privacy Policy and applicable law. If you are located in the EEA, you, as a data controller, may only transfer Personal Data to Ixia, as a data processor, by entering into the EU standard contractual clause, which can be found HERE.
  4. Personal Data Security. Ixia has established measures to help keep the confidentiality, safety and integrity of its systems containing your Personal Data. Ixia implements reasonable physical, administrative, and technical safeguards to help us protect your Personal Data from unauthorized access, use and disclosure. While Ixia attempts to protect the Personal Data in our possession, no security system is perfect, and Ixia cannot promise that information about you will remain secure in all circumstances.
  5. Retention of Personal Data. Ixia will keep Personal Data no longer than is necessary to achieve the purposes for which it was collected or no longer than is provide by law, or until you withdraw your consent.
  6. Right to object to marketing. You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise your right to prevent such processing by contacting us at any time at the address listed below in the Section titled “Contact”. You can also at any time tell us not to send you marketing communications, even if you have previously consented to receiving them, (a) by mail by following the instructions that are included in a particular promotion; (b) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us; or (c) by SMS message by following the "STOP" instructions provided with the message.
  7. Accessing and modifying Personal Data. You have the right to access Personal Data held about you and can request access to your Personal Data. You also have the right to update and correct inaccuracies in your Personal Data, and have the information blocked or deleted, as appropriate. Such requests can be submitted to us at the address listed below in the Section titled “Contact Us”.
  8. Right to erasure and data portability. If you would like deletion or removal of your Personal Data, access to any Personal Data which you have provided to us in a machine-readable format, or if you would like your Personal Data to be transferred directly to another data controller, please submit your request to us at the address listed below in the Section titled “Contact”.
  9. Third party websites. Our Site may, from time to time, contain links to and from the websites of our subsidiaries, affiliates, partner networks, and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
  10. Non-waiver. No failure to exercise and no delay on the part of Ixia in exercising any right, remedy, power or privilege of Ixia under this Privacy Policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Ixia.
  11. Notice to California residents. Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Ixia are entitled to ask us for a notice describing what categories of personal customer information we share with third parties for their direct marketing purposes. This notice will identify the categories of information shared with and will include a list of the third parties with which it is shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to us at the address listed below in the Section titled “Contact”.
  12. Contact.
    • Contacting Ixia. If you have a question about this Privacy Policy or Ixia's handling of your Personal Data, we can be reached via e-mail at or by telephone at 1-818-871-1800. You can also contact us at: Ixia, 26601 W. Agoura Rd., Calabasas, CA 91302 U.S.A.
    • Contacting you. If Ixia needs, or is required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.
  13. Cookie Policy.
    • Use of cookies on the Site. Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse this Site, you are agreeing to our use of cookies. If you do not accept the use of these cookies, you may disable them by changing your browser settings so that cookies cannot be placed on your computer or mobile device. Please be aware that disabling cookies may prevent certain parts of the Site from operating optimally or as intended or you may not be able to access all or parts of our Site.
    • How we use cookies.
      • Cookies are small bits of information that are placed on the hard drive of your device. Cookies remember information about your activities on the Site and your preferences in order to make your visits to our Site more enjoyable and valuable to you by providing a customized experience. If you have chosen to disable cookies on your browser, some of the functionality of our Site may be lost. Certain of our web pages require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
      • We use two types of cookies: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it is easier for you to return to our Site. A persistent cookie stays in your browser and will be read by us when you return to our Site. Persistent cookies will expire after one year. Session cookies only last for as long as the session (i.e., the current visit for the Site or current browser session).
      • We also use third party remarketing cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, including on the Google Content Network. The remarketing cookies are used to say "This person visited this page, so show them ads relating to that page." 
        The cookie-related information is not used to identify you personally. You may opt out of Google's use of the cookies by visiting Google's Ads Settings. You may also opt out of certain other third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
    • Purposes for which we use cookies. Our Site uses cookies to record data and provide analytics on your use of the Site, such as the pages you have accessed, the date and time of access, and other tracking information. These cookies are not used for any purpose other than those described here.
    • Third party cookies. Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. For more information on cookies, see
  14. Do Not Track (DNT). DNT is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow. No standard has been adopted to date. As such, Ixia does not use "do not track" signals.
  15. Privacy Policy amendments. This Policy was last updated on November 17, 2017.